Complaints

At Accidents Direct, we aim to constantly work to improve our customer service. Your feedback is important to us and is held with the upmost value. This not only helps us maintain our service but contributes to future improvements.

To make a formal complaint, please contact us by Telephone, Letter or Email on complaints@accidentsdirect.com. This will be passed to our Complaints Officer. Once we have received a formal complaint, we will reply with acknowledgement of your complaint and outline our internal complaints handling processes of what steps will be taken to resolve the issue. Please allow us 3-5 working days to respond. If an issue arises of which we as a business are not in a suitable position to respond, a holding response will be sent along with a timescale of when a final response will be sent. For complaints you are not content with or you feel we have not fulfilled our duty, please refer your complaint to the Legal Ombudsman. For further information, See below.

Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG

Tel: 0300 555 0333

Email: cmc@legalombudsman.org.uk
Web: http://www.legalombudsman.org.uk