More no win no fee claims for hotel sickness
Andrew Morton, a solicitor who specialises in holiday claims and offers his services on a
no win no fee basis, has been inundated with claims from holidaymakers who fell sick at the Holiday Village Hotel in Sharm El Sheikh, in Egypt.
After receiving a high number of claims regarding to this particular hotel, Mr Morton described his feelings as “surprised and disappointed.”
Guests had reported that they were “all ill with very upset stomachs during our stay. The reps advised it was a bug.”
Another guest reported that “There were six adults in our party, a 10 year old and a 22 month old baby, everyone of us was ill with stomach cramps”, and “we still have side affects a week after returning to the UK”.
One man even went as far to say that “the best thing about the Holiday Village Hotel was the road away from it”.
People said that the eggs were always undercooked, and the cold hams were not ham” and “the food was very, very bad”.
Andrew Morton said, “This is one of a number of hotels we have received complaints about in the Sharm El Sheikh area in recent months. Guests returning from the Red Sea Holiday Village are also complaining of rude staff, poor service and filthy conditions in the toilets, which were being overused due to the amount of illness in the hotel. We are currently investigating these complaints on behalf of those people who seek to claim compensation for their ruined holiday.”
He went on, saying that “Fortunately for British tourists seeking compensation, they have the benefit of powerful consumer legislation in the Package Travel Regulations 1992. These regulations entitle them to claim for compensation against the tour operator in the UK, under UK law.”
In conclusion he said, “I strongly recommend that anyone affected by illness at this hotel seeks medical help when they return to the UK and unless they receive a satisfactory response to complaints from the tour operator, they should also consider seeking compensation.”
Updated on 6/23/2008